Making a claim

3. Your jobcentre appointment

Changes to jobcentre appointments

People receiving benefits do not have to attend jobcentre appointments for three months, starting from Thursday 19 March 2020.

You will continue to receive their benefits as normal, but all requirements to attend the jobcentre in person are suspended.

You should not attend the jobcentre unless directed to do so for an exceptional purpose.

People can still make applications for Universal Credit online if they are eligible. Once you’ve submitted your claim you will need to make an appointment for your new claim interview. This interview will take place by telephone with a work coach. You will be given the number to call to book this appointment when you have submitted your claim.

The details of your appointment will be shown in your online Universal Credit account. You will need to ensure you are available for this telephone appointment in order to allow your claim to progress. You will need your National Insurance number to hand during this telephone appointment.

You will not receive a letter confirming your appointment.

If you’re already claiming Universal Credit and think you may have been affected by coronavirus, please contact your work coach as soon as possible using your online journal

Read more about coronavirus and Universal Credit.