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Universal Credit

Accessibility statement

 This statement only applies to www.understandinguniversalcredit.gov.uk

Using this service

This service is run by the Department for Work and Pensions (DWP) Digital Service. We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate all of the website using a keyboard or speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this website are not fully accessible:

  • Some headings on the home page are nested within links. These headings are not identified as headings by JAWS, they are identified only as links.
  • The footer region is not announced as a footer, or “contentinfo” in JAWS when reading all the page or navigating by regions. The footer region is announced in the regions list in JAWS.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

DWP is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 26 October 2023.

This website was last tested 20 September 2023. The test was carried out by Nomensa using the following assistive technologies: JAWS (screen reader) and VoiceOver (screen reader) as well as accessibility evaluation tools and a visual inspection of code.

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