Accessibility statement


This page only contains information about the Understanding Universal Credit site.

Using this service

This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We have not been able to manually test this service using JAWS, Zoomtext and Dragon. We intend to do this as soon as the tools are available to us.

We know some parts of this website are not fully accessible.

Users of JAWS 18 or 19 and Zoomtext may find that some headings are not read out when using Internet Explorer 11. This is a known issue with Freedom Scientific software. You should be able to resolve this issue by using a different browser.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by using the Contact DWP about accessibility form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the:

Technical information about this service’s accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this service

The service was last tested on 17 September 2020 and was checked for compliance with WCAG 2.1 AA. The tests were carried out by the Department for Work and Pensions.

The service was tested using both automated and manual testing.

What we’re doing to improve accessibility

We intend to manually test this service using JAWS, Zoomtext and Dragon.

Preparation of this statement

This page was prepared on 22 September 2020.

This website was last tested on 17 September 2020. The testing was carried out by the Department for Work and Pensions.

We tested all of the ‘templates’ we use on the site.