1. Managing your claim
This section will help you understand what you need to do once you’re claiming Universal Credit, including how to keep a record of your activities.
You need to report changes to your circumstances so you keep getting the right amount each month. Your claim might be stopped or reduced if you don’t report a change of circumstances straight away.
Other activities you are asked to do will depend on your circumstances. You will need to do some things by visiting the jobcentre and talking to your work coach, but other activities can be done online or by phone.
If you have an online Universal Credit account you will use it to record what you’ve done and make contact with your work coach. If you don’t have an online account you will usually contact the Department for Work and Pensions by phone.
Find out more about your responsibilities when you’re receiving Universal Credit.