Already claimed

1. Managing your claim

In return for receiving Universal Credit you will need to do certain things. If you are able to prepare or look for work, this will include attending appointments with your work coach.

At the moment these could be by phone or safely in our Jobcentres and we’re starting to offer video calls too.

No matter how your appointment is due to be held, it’s important that you attend. If you are asked to attend an appointment but don’t attend and don’t have a good reason why, your Universal Credit payments will be affected. If there is a good reason why you can’t attend, let us know as soon as possible.

You will be required to wear a face covering when entering a jobcentre, unless you are in an exempt category. Do not visit a jobcentre if you have any symptoms of coronavirus. Please also follow the latest government guidance on meeting with others safely and lockdown restrictions.

DWP will never text or email asking for personal information or bank details.

You do not need to come to the jobcentre unless we ask you to do so. If you need to contact us, the quickest way to do this is online or by phone. If you do need to visit a jobcentre, they are open and one of our colleagues will be able to assist you.

Reporting a change in your circumstances

You need to report changes to your circumstances so you keep getting the right amount each month. Your claim might be stopped or reduced if you don’t report a change of circumstances straight away.

Depending on your circumstances, you may be asked to complete additional activities. Most will need to be done in your online account, but for some you may need to speak to your work coach over the telephone.