Privacy policy


We collect certain information or data about you when you use understandinguniversalcredit.gov.uk

This includes:

  • your IP address
  • details of which web browser you used
  • information on how you use the site, using cookies and page tagging techniques

This helps us to improve the site by monitoring how you use it. We can’t personally identify you using your data.

Where your data is stored

We store your data on our secure servers in the UK. It may also be stored outside the UK by our suppliers.

By submitting your data, you agree to this.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data.

Any data you transmit is at your own risk.

We have procedures and security features in place to try and keep your data secure once we receive it.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with other government departments for legal reasons.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect.

Links to other websites

understandinguniversalcredit.gov.uk contains links to and from other websites.

This privacy policy only applies to this website, and doesn’t cover other sites that we link to.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to understandinguniversalcredit.gov.uk from another website

If you come to understandinguniversalcredit.gov.uk from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.