The understandinguniversalcredit.gov.uk website is provided by the Department for Work and Pensions (DWP).
DWP is the data controller for pages on this site. A data controller determines how and why personal data is processed.
Our Personal Information Charter explains how and why DWP uses your personal information, and your rights and responsibilities. It covers all of the services that DWP provides, and not just this website.
If you follow a link to a service provided by another government department, agency or local authority, that organisation will:
- be the data controller
- be responsible for processing any data you share with them
- publish and manage their own privacy notice with details of how to contact them
What data we collect on this site
We won’t store information or cookies unless you give us permission. We don’t store any other personal information.
Our lawful basis for processing your data
The lawful basis for processing data for analytics or marketing is your consent.
What we do with your data
The data we collect may be shared with other government departments, agencies and public bodies. It may also be shared with our technology suppliers, for example our hosting provider.
We will not sell or rent your data to third parties.
How long we keep your data
Where your data is processed and stored
Data collected for analytics or marketing purposes may be transferred outside the EEA for processing by the service provider.
We will not set analytics or marketing cookies without your permission. You can manage your choices at any time.
Links to other websites
understandinguniversalcredit.gov.uk contains links to other websites.
This privacy notice only applies to this website, and does not cover other government services and transactions that we link to. These services have their own terms and conditions and privacy policies.
Queries or complaints
Contact us if you have a question about anything in this privacy notice.
The Data Protection Officer provides independent advice and monitoring of our use of personal information. You can contact them by email at firstname.lastname@example.org or at:
DWP Data Protection Team
Benton Park View 6
Mail Handling Site A
You can also make a complaint to the Information Commissioner, who is an independent regulator.
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges
Information Commissioner’s Office
Cheshire SK9 5AF
Changes to this policy
Last updated 19 December 2019