3. Contacting Universal Credit
Use your online Universal Credit account to get in touch with the Department for Work and Pensions.
Although staff are working on our Universal Credit telephone lines as normal during the coronavirus outbreak, we are exceptionally busy. You do not need to call us unless you are not able to use your online account.
It is important that our telephone lines are available for our most vulnerable customers. Using your online account as much as possible will help protect this service.
If you cannot use digital services at all, Universal Credit applications can still be made over the phone.
- Telephone: 0800 328 5644
- Textphone: 0800 328 1344
- Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
British Sign Language (BSL) video relay service
You can use the BSL video relay service to contact the Department for Work and Pensions about either Universal Credit or New Style Employment and Support Allowance (ESA).
Watch this short video to find out what you need to do to use the service:
The service is available Monday to Friday, 8am to 4pm.