Already claimed

4. Helpline

If you have an online Universal Credit account you can use that to get in touch with the Department for Work and Pensions. Sign in to your Universal Credit account

If you don’t have an online account you can use these numbers to contact the Department for Work and Pensions.

Telephone: 0800 328 9344
Monday to Friday, 9am to 4pm

Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Welsh language (make a claim): 0800 012 1888
Welsh language (report changes): 0800 328 1744
Monday to Friday, 8am to 6pm

Find out about call charges

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