3. Contacting Universal Credit
Use your online Universal Credit account to get in touch with the Department for Work and Pensions. Sign in to your Universal Credit account
You can call the Universal Credit helpline to get help making your claim online or if you need help applying for an advance payment.
- Telephone: 0800 328 5644
- Textphone: 0800 328 1344
- Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm