Already claimed

4. Contacting Universal Credit

Use your online Universal Credit account to get in touch with the Department for Work and Pensions.

Sign in to your Universal Credit account

Using your online account is often the fastest way to get in contact with DWP. Our telephone lines are available for our most vulnerable customers, but using our online service remains the fastest way to contact DWP.

If you cannot use digital services at all, Universal Credit applications can still be made over the phone.

  • Telephone: 0800 328 5644
  • Textphone: 0800 328 1344
  • Welsh language: 0800 328 1744

Monday to Friday, 8am to 6pm

Find out about call charges

British Sign Language (BSL) Video Relay Service

You can use the BSL Video Relay Service to contact the Department for Work and Pensions about either Universal Credit or New Style Employment and Support Allowance (ESA).

Watch one of these short video’s to find out how to use the service:

If you’re using a PC or laptop


If you’re using a mobile or tablet

The service is available Monday to Friday, 9am to 5pm.