Already claimed

4. Helpline

If you have an online Universal Credit account you can use that to get in touch with the Department for Work and Pensions. Sign in to your Universal Credit account

If you don’t have an online account you can use these numbers to contact the Department for Work and Pensions.

  • Telephone: 0800 328 9344
  • Welsh language (make a claim): 0800 012 1888
  • Welsh language (report changes): 0800 328 1744
  • Textphone: 0800 328 1344

All lines are open Monday to Friday, 8am to 6pm.

Find out about call charges