Already claimed

3. Contacting Universal Credit

Use your online Universal Credit account to get in touch with the Department for Work and Pensions. Sign in to your Universal Credit account

You can call the Universal Credit helpline to get help making your claim online or if you need help applying for an advance payment.

  • Telephone: 0800 328 5644
  • Textphone: 0800 328 1344
  • Welsh language: 0800 328 1744

Monday to Friday, 8am to 6pm

Find out about call charges