Helping someone claim

The Universal Credit guide for stakeholders and partners provides information designed for organisations that might support people who are claiming Universal Credit. It includes links to guides, tools and reference materials that will help your staff and customers understand Universal Credit.

Links to some of the most frequently used content are included here. Visit the guide for stakeholders and partners to access the full range of materials.


Helping someone make a claim

Representing someone who feels unable to manage their claim themselves: Universal Credit consent and disclosure of information

Helping someone claim who has a disability or health condition: Universal Credit if you have a disability or health condition

Helping someone claim to pay their housing costs: Universal Credit and your home

Helping someone claim who is homeless or at risk of homelessness: Universal Credit and homeless people: guide for supporting organisations (or web version)

Helping someone claim who has a family:


Other types of help

Helping someone challenge a benefit decision (mandatory reconsideration)

Helping someone appeal to the Social Security and Child Support Tribunal

Helping someone complain about the service from the Department for Work and Pensions or from an organisation that provides its services


More information

Guidance for DWP staff who make decisions about benefits, pensions and allowances

Guidance for landlords whose tenants are claiming Universal Credit