The Universal Credit partner toolkit provides information designed for organisations that might support people who are claiming Universal Credit. It includes links to guides, tools and reference materials that will help your staff and customers understand Universal Credit.
Links to some of the most frequently used content are included here. Visit the partner toolkit to access the full range of materials.
Helping someone make a claim
Representing someone who feels unable to manage their claim themselves: Universal Credit consent and disclosure of information
Helping someone claim who has a disability or health condition: Universal Credit if you have a disability or health condition
Helping someone claim to pay their housing costs: Universal Credit and your home
Helping someone claim who has a family:
- Universal Credit: further information for families
- Universal Credit and families with more than 2 children: information for claimants
- Universal Credit 2 child limit flowchart
Other types of help
Helping someone complain about the service from the Department for Work and Pensions or from an organisation that provides its services
Guidance for DWP staff who make decisions about benefits, pensions and allowances