Helping someone claim

3. Getting help with an application

If someone needs help with an application, they should ask straight away – the sooner they apply for Universal Credit, the sooner they will get their first payment.

There are 2 ways to get help with a Universal Credit application:

Help to Claim

Help to Claim can provide support in the early stages of a Universal Credit claim, from the online application, through to support with the application before the first full payment.

It’s a free, independent, confidential and impartial service provided by trained advisers from Citizens Advice. They can help with things like how to gather evidence for the application or how to prepare for the first jobcentre appointment.

Get Help to Claim:

If you live in England and Wales

If you live in Scotland

Universal Credit helpline

The applicant should contact the Universal Credit helpline if they:

  • cannot use digital services at all, this might be due to a disability or their circumstances
  • have a question about their claim and can’t access their online claim