Universal Credit and landlords

4. Landlord Portal

What is the Landlord Portal?

The Universal Credit Landlord Portal allows social rented sector landlords to verify rent and submit managed payment requests online, rather than by email.

Through it, social rented sector landlords can:

  • verify tenants’ housing costs
  • request a Managed Payment to Landlord (MPTL)
  • request a deduction for rent arrears
  • request a more frequent payment to tenants

Who can use the Landlord Portal?

The Landlord Portal is currently only available for tenants making a new Universal Credit claim, or existing claims when a tenant has a change of circumstances that requires a rent verification. It is not available for private rented sector landlords.

To use the Landlord Portal you must:

  • be on DWP’s Trusted Partner Scheme
  • be a registered social rented sector landlord
  • have general needs properties as part of your housing stock (this does not include properties used as temporary, supported or specified accommodation, hostels or shared ownership), and
  • let these properties below market rent through a housing register

To see if you’re eligible for the Trusted Partner Scheme, email tplp.enrolmentcontacts@dwp.gov.uk with the following information:

  • your organisation name
  • your Creditor Reference Number (CRN)
  • a contact name
  • your preferred contact email address
  • your landline telephone number, if available
  • your mobile telephone number, if available

Once you have submitted this information, you’ll be contacted by the Universal Credit Landlord Portal Account Manager Team.

Changes to the Landlord Portal

DWP are continually improving the Landlord Portal. Notifications about changes to the service will be published here.

APA notification (R140)

Reset timeout (R137)

User access control (R131.1)

Closed case removal (R127)

New claim maker (R126)


Click on the links below to access detailed guidance about the Landlord Portal.

Landlord Portal self help guide – common questions and answers about using the Landlord Portal

User access and control guidance – how to manage who has access to the portal within your organisation

Uploading property guide

Payment alignment feature guidance

Changing tenancy reference numbers

Housing queries routeway – where to go for help

Registered Landlord Portal users – a list of all landlords registered on the Landlord Portal